Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. Say that you only used the tickets because you have a duty by law to keep your losses to a minimum. Viagogo said that its fraud team had investigated your complaint, and detected no evidence of wrongdoing. Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. When she made her payment, she used a card you then used regularly, but which is now lying dormant and which you had both forgotten about. We will also add sales or value added tax on our fees as applicable. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. To be a member of this Site, You must agree to accept the terms in this Agreement. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. Note that this is separate from any Tax viagogo is required to charge on its fees. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. 3.2 Other Information. It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. where did nick turani go to college brian buffini net worth 2018 Secondary ticketing websites - GOV.UK . It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. viagogo - Buy & Sell Concert, Sport & Theater Tickets 2. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Pay by PayPal, a free service to pay online without sharing your financial information. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. Ticket resale company 'determined to sit outside the law' via gogo, viagogo.com | mycashbacks.com Crucially in your case, this means. 4.2 Stolen Property. Report. Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. 2.16 Season Cards. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. Please remember that you will not be paid for this sale. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Tickets may be substituted with comparable or better seat locations without the Buyers approval. The ticket seller is responsible for giving you a refund for tickets to a cancelled event. How do I unsubscribe from your newsletter? Here is what happened. Is buying tickets from Viagogo safe? - Quora Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. A Madrid address given for GES SL on Viagogo not only gives an incorrect street but the company name is incomplete. Ways to get paid when selling tickets on StubHub : StubHub This is often referred to as mitigating your loss. AXS cannot validate any tickets purchased from Viagogo, StubHub, or any unauthorised third party vendor. Your payment will be initiated 10 business days after the event takes place. Welcome to viagogo's online ticket exchange (the "Site"). viagogo Pay & benefits reviews Review this company. How do I unsubscribe from your newsletter? 1.1 Introduction. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Have we let energy giants make too much profit? the price it is sold for on the primary market). Job Title. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % Crucially in your case, this means that the money was not paid back into the account that you used when you bought the tickets. Is Viagogo A Complete Scam? - The Money Range Viagogo: 623 questions (page 10) on Australia's largest opinion site ProductReview.com.au. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Buying tickets to events | ACCC When listing seated tickets, all tickets in the same listing must be consecutive seats. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. ACCC orders ticket reseller Viagogo to pay $7m fine for misleading Scottish victims of Viagogo have vowed to keep fighting after the rogue ticket firm were forced to hand back more than 100,000. Don McLean Concert Tickets. We may investigate complaints and violations of our policies. Hello has anyone had a successful outcome from viagogo through paypal. How sellers get paid Viagogo says it does this but takes no other steps to prevent the practice. Pay by PayPal, a free service to pay online without sharing your financial information. . Ratings by category. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Ireland 39 reviews. You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. Viagogo Salaries in Limerick, Ireland | Glassdoor Letter to ask for a refund of an unsatisfactory wedding service, Faulty product? Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund Pretty straightforward, you'd think? If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. Hello, I want to cancel a payment to viagogo.com, but neither on paypal or on the viagogo site the payment can be cancelled. I entered the incorrect email when registering, how do I change it? And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. Another option you can try if you are looking for an alternative to Viagogo is Ticketsnetwork. Copyright (c) 2006-2023, viagogo AG. Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. viagogo - Buy & Sell Concert, Sport & Theater Tickets This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone. Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Services sector returns to growth but prices keep rising as firms face sharp rise in food costs and higher wages, How I became a 'Popular Investor' followed by others: Businessman who has averaged a 21% annual return since 2015 reveals how he invests, I want to grow my small manufacturing business but I have very few staff are recruiters worth it? The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. If your claim is ignored or refused by the ticketing company you should contact your bank or credit card company (if you paid using a credit card). What is the viagogo complaint handling process? What do the ticket split type options mean? 5.2 Violations, Termination and Suspension. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. 1.3 viagogo Guarantee. PREAMBLE Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? You had also spent quite some time sending emails and making phone calls back and forth with the company. Check the accuracy of the security code (also called CVV2 or CVC2) For Visa, Mastercard, Maestro, Switch and Electron this is the last 3 numbers on the back of your debit card. StubHub Sold to Smaller Rival Viagogo for Over $4 Billion You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. Why can't I sell my tickets through my Ticketmaster account? Unlike Section 75, chargeback isnt a right or law and offers no guarantees, but it is a way your bank may be able to help you. Can I deliver the tickets using a different delivery method? This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Only some of my tickets have sold. 2.14 Substituted Seat Locations. viagogo - Buy & Sell Concert, Sport & Theater Tickets If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Simple Ways to Contact Viagogo: 9 Steps (with Pictures) - wikiHow Join the 36,151 people who've already reviewed viagogo. There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. According to anonymously submitted Glassdoor reviews, Viagogo employees rate their compensation and benefits as 2.8 out of 5. Be the first to hear about special offers.
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