Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). You are responsible for knowing the contact details of all attendees in your group. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? Will I be required to pay to reserve a seat? Once tickets are added to Passbook, simply open the Apple Passbook app. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. If you need to contact us, you can do so via [email protected] or 1300 722 515. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. Where can I get more information about privacy for Friend Spotter? Members who renew their membership prior to January 29th will receive their cards in February before the season starts. Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. Ed Sheeran MCG show: Fans angry at ticket 'fail' | The Cairns Post On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. Concession and Children's ticket entitlements vary from event to event. Select Tickets | Tickets for Sport, Concerts, Theatre, Arts, Family Why can my friends (invitees) only purchase the held tickets one at a time? Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. Can I purchase tickets through the mobile site? Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. Please note that there will be large wait times on the phone when dining tickets go on sale. How do I add my mobile tickets to my Ticket Wallet? General Terms and Conditions Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). How do I find my tickets once they are in Passbook? An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). Please ask your friend to check their junk mail. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. Who is entitled to a concession or child ticket? Tour dates Ticketek is selling for the following venues only. The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. Tickets can be purchased via our website here, or over the phone on 1300 722 515. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. There are so many people queued up outside the MCG, waiting to get in. We liaise closely with event organisers on matters related to ticket scalping. details of the event including: name, date, time and venue. endobj We do not send tickets to PO Boxes or business addresses. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. endobj You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. Can I use more than one Ticketek Gift Voucher in the same transaction? How do I make a wheelchair or Accessible Seating booking? "The @Ticketek _AU app has crashed - right before Ed Sheeran. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. Many businesses act as Ticketek Agencies throughout the country. This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. St Kilda v Essendon tickets | Melbourne Cricket Ground | Ticketek Australia Once you have selected your ticket(s), there is a time limit of. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region. Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. On some occasions seats are released closer to the event. 3- 12 - Junior Ticket. Will AFL Membership dining have a priority system in place to access tickets? There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. How many tickets can be delivered by Mobile Ticket delivery? Postponed and Cancelled Events. Invitee A starts purchasing two seats from hold. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. How do I check the balance of my Gift Voucher? 13+ - Adult Ticket. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. They will be assigned the next two seats along (next to Invitee A). The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. If this does not answer your queries, our friendly team will be happy to assist. Tickets will not be issued to persons other than the credit/debit card holder. Please refer to Ticketek's. If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. What happens if I purchase multiple tickets and haven't received them all? The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. I ordered a lanyard with my ticket purchase, when will this arrive? How can I get Ticketek to sell tickets to my event? Methods of collection and/or delivery will be available when choosing your collection/delivery details. You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. This is just another way of conveniently storing and viewing your mobile tickets. https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. You can purchase and reserve tickets in any combination up to the ticket limit for the event. Concession and junior barcodes will show up as such. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. When will I receive my club of support merchandise pack? Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. Refunds, Payments and Exchanges. Visit the Ticketek Groups page for more information. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. We sell tickets on a "next best available" seating system. What happens if I forget my phone or my battery dies at the venue? endobj There are over 20 circumstances you may request a refund. What if a show is cancelled or postponed? Limitations on number of tickets purchased. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). 2022 AFL Ticketing Information | Adelaide Football Club https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. The transaction limit is 10 at both Marvel Stadium and the MCG. The MCG does apply an additional transaction fee. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. All rights reserved. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). Ticketek routinely mismanages ticket processing which should be simple. <> To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. How can I receive my Ticketek Gift Voucher? When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested.
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