Thu 13 Jan 2022 01.00 EST Last modified on Thu 13 Jan 2022 18.22 EST. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. We used our voucher prior to the expiration of the voucher, to book a cruise for March of 2023. . Premium Air. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. How the Coronavirus Might Impact My Upcoming Viking River Cruise, Update: My Viking River Cruise And Their Coronavirus Response, Reivew: Nile River Cruise on the Grand Princess Amwaj. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. The trip was more expensive so we paid with our vouchers as well as cash. Viking refusing to refund given COVID risks! - Review of Viking Cruises Just got order from Doctor to cancel due to sudden onset of autoimmune kidney disease. It would seem to be a reasonable and simple request. If you happen to be in the same position there is a group forming to file a class action law suit against Viking. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. Schreiner says that the last time Europe experienced extremely low water levels, in 2018, the economic impact was around 5.4 million euros ($5.4 million). This is insulting and is clearly bait and switch type behavior. Its infuriating and disrespectful. Very disappointed with Viking River Cruises - Fodor's Viking Cruises' New Safety Protocols Include Daily COVID-19 Testing - Refusal to honor its cancellation policy, Viking trip shortened due to weather, no refund. 2022. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. Cruise lines scrap Russian, Ukrainian ports from 2022 itineraries I had paid in full, weeks before, so have been penalised through no fault of my own. River cruise cancellation fears loom as Rhine threatens closure BBB Business Profiles are subject to change at any time. We paid 529+40 USD purchasing fees each for the tickets. 1. They offered us a voucher for 125% or a cash refund. We have taken note of your feedback. Viking Ocean Cruises. Sure we were free but that's no excuse. On 10/14, we filed a claim with Trip Mate. Experts are saying that the current drought in Europe could be the worst in 500 years, with water levels dropping, especially along the Rhine River. Its not an American company so they feel like they can treat Americans any way they want. It is getting harder and harder to book excursions on Viking cruises, so I would advise anyone planning a cruise with them to think twice, if excursions are important to them. Viking Cruise recommends that their customers insure their travel & trip with Trip Mate Travel Insurance. 2. In the same cabin. We were routed to resolution manager who was extremely obnoxious, rude, disrespectful, wasn't listening to the issue, saying 'yes, ok, sales rep make a mistake, mistakes do happen. Many passengers were distressed by the lack of fresh water. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. SPRING SALE Special Fares Reduced Airfare Dates: Availability: Sometimes it's worth a large investment to reap the benefits of a great credit card. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. If the whole itinerary is changed, youll get to sail the new itinerary and receive a 100% future cruise credit to book another cruise. He was assertive and very confident, pushy and eager to make the booking. Telling us that a voucher has no cash value is a shoddy business practice at best. This years summer drought in Europe could affect your upcoming river cruise, but its highly unlikely your cruise will be canceled outright. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. 'Not the cruise I signed up for': 30-fold increase in Covid cases If, however, we forfeit the ******* spent in anticipation of this vacation, Viking would loose us as customers, but as a sophisticated internet user, my wife will use her homebound time posting this saga on as many travel sites as possible. Viking suggested that I should talk to my travel insurance company to reimburse the cost of additional airfare cost. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. We also carry about 500 tons of water, that is ballast and fresh water for the guests.. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. I had insurance and filed a claim. I never come across a big bunch of ignorant, geriatric, moronic a$$holes as this group I had came across today! At the time we did we also asked that trip insurance be added. Very disappointing. We only wanted our money to be applied to another cruise in 2023. Viking River Cruises Cancellation and Refund Policy But there is nothing we can do, your vouchers have expired'. Terms apply to the offers listed on this page. This matter has not been properly escalated to the legal department.Our time is running off to recover our money and we can not travel due the vaccines requirements and the only absurd respond that we get is to transfer our vouchers.We are extremely disappointed of Viking Cruises after we decided to support the company. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Booked a trip just before covid hit which had to be canceled for obvious reasons. Their ad is wonderful but after all is said and done it is all crap. Viking's treatment of it's customers makes no sense.they combined two of my trips (without asking) into one "butterfly trip" which meant when I had to cancel the first, it cancelled the 2nd. Princess Cruises | Travel Requirements & Safety Protocols. You dont cruise in Egypt in June/July because its too hot. BBB Business Profiles generally cover a three-year reporting period. Floriade River Cruise Guide 2022 | Cruise Critic I could sail on another cruise line for a lot less money. A weighted-down ship sinks lower in the water and therefore needs more distance from the water line to the river bottom to sail safely without scraping the riverbed. On July 10th, 2022 my husband called Viking to inquire when the schedule becomes available. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. by Steve CaseLast updated September 6, 2022. Not enough for the money hungry cruise line. The flight from Amman Jordan to We later booked a future cruise and then learned of the medical requirement which we are advised may be harmful to us because of pre-existing heart conditions. One thing Amawaterways and many other river lines do is run two ships simultaneously on the same one-way itinerary, with one ship starting at one end and the other on the opposite end. On December 9, 2019 we booked********************************* and paid ********* March 11, 2020 that cruise canceled by Viking due to COVID. All other passages from ******* for the same Antarctica cruise with Viking Octantis got their boarding passes with no problem. Viking has cancelled all 2022 departures of its Russian river cruise itineraries and ceased all operations in the country for the remainder of the year. Claire and Stanley Keyles planned a dream vacation for June 2020. The area is protected and thats where you have the low water issues. My Trip - Updates on Current Sailings - Viking River Cruises Viking River Cruises is probably the best known European river cruising company, and has a wide range of river cruise options in Europe. Note that complaint text that is displayed might not represent all complaints filed with BBB. Yazmin Hope and Libby Gallagher If the region has had an excess of rain, raising the river greatly, the river ship may have problems clearing bridges and other obstacles. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. Several Cruise Lines Cancel Scheduled Stops in Russia, Ukraine On November 26, 2021 when speaking with VRC representative we were informed that out ********* is in the form of a voucher and has no cash value and cannot be refunded. My experience with Viking River Cruises is that if they cancel, they will either refund your money or give you a voucher in excess of the cruise value for you to rebook. passengers asked if ports on the new itinerary may close and if there's a chance the cruise could be canceled while underway. Instead, in the most extreme cases, AmaWaterways will create a new itinerary. When Viking informed me that the alternative flight was booked, I was not told that I had to pay the tickets myself in order to obtain the boarding pass. Just as with ocean sailings, theres always a risk that weather and river/sea conditions can impact that itinerary, and cruisers must accept that itineraries cannot be set in stone. . He lied. We booked the *********** cruise with Viking prior to COVID *****************. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. BBB Business Profiles may not be reproduced for sales or promotional purposes. As a consequence all water amenities, main pool, infinity pool, jacuzzi and spa were closed for the whole of the cruise! That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Our trip was canceled and a voucher was issued. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. There is rock on the bottom; theres also this little house in the middle of the river. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus Vikings entire river fleet of over 75 ships is also actively sailing. Language and Region - sales.vikingline.com I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. "But its clear that river cruising is not going away anytime soon.". Viking cruise voucher problem: Don't forget to read the fine print! Applies primarily to to bookings with the following content. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email [email protected] with your booking information. Norse Atlantic Airways to Launch NY-Rome Flights. Desired outcome: Only Viking can make the appropriate reservation. Multiple tests were run, including a Covid test, which came back positive. Because we were given a voucher, we can not get out money back. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Withholding of monies and shore excursion booking system failure. Any help to resolve this matter will be greatly appreciated. For every day that is altered, AmaWaterways guests will get 50% of the daily rate they paid as a future cruise credit. Maximum capacities of 164 passengers and 47 crew. Holland America Cruise Line | Travel Requirements & Safety Protocols. I complained initially that I was not given a direct flight. All I want if a refund for our primary payment so we can sail on a ship that does not require the vaccine since we can not get it. Viking is not a good company to work with. Please view our advertising policy page for more information. You will, however, still get a vacation in Europe, even if its not the one you expected. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Call a Viking Expert at 0800 319 66 60 or see your Travel Advisor. It is February 1st today and I went online to book excursions for a trip almost 3 months from now. Published on May 21, 2021. ST PAUL, Minn. There's been a lot of fanfare surrounding America's Great River cruise operated by Viking Cruises. I won't be booking any future cruise with them. We'll run a soft credit check to find special offers, but it wont affect your credit score. A Vaccinated Passenger Tested Positive for COVID-19 on My Icelandic 1. We paid for Travel Protection Over in Southeast Asia, a new river ship, Viking Saigon, will cruise the Mekong. We have spent $25,000.00 including air far which we are also going to lose if not used by 12/31/2023. The confirmation email said cancellation for any reason loss of deposit. The Viking Ocean Cruises 2022 Grand Polynesia Voyage has come to a triumphant completion in Los Angeles. This was a question that I asked myself before booking my Rhine River cruise. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. They refuse to let us rebook with the voucher and actually suggested if we want to rebook we would have to pay them all over again. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. Viking Cruises - Ships and Itineraries 2023, 2024, 2025 - CruiseMapper In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. Thank you. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. Viking River Cruises has left an official reply on this complaint. Virgin Voyages. Because of COVID, we had to cancel the cruise, and received a voucher from Viking. This would mean that river cruise lines could face severe disruptions . "You might see some cities you might not have expected to see and you might miss some you wanted to see. Passengers from across the country say they've. This requirement was enacted after we booked this trip . Other viking customers from ******* on the same cruise were also booked the same flight. Photos: Major Cruise Lines Are Postponing Sailings Amid Covid Europe Is Reopening For Vaccinated Travelers: See It Via These Viking Is it cheaper to stay out in the bay and use your own tender? Then before the departure, Viking cancelled operations and offered us vouchers for future cruises. In fact, we specifically asked their travel consultant if the vouchers would be reissued if we had to cancel again and we were told they would. For an explanation of our Advertising Policy, visit. Viking Mississippi cancels some cruise passengers four days ahead of We booked a river cruise with Viking which we cancelled due to Covid and received travel vouchers from Viking for the amount of the trip. We rebooked our trip but Viking canceled it again and another voucher was issued. At Viking, your experience means the world to us. Editorial Disclosure: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, hotel, airline, or other entity mentioned herein. Viking Chief Health Officer Dr. Raquel . This site does not include all credit card companies or all available credit card offers. Mind you, my cruise cost over $27,000. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. They may run multiple ships back-to-back where you would transfer to another ship where the river is having navigational issues. By. Viking will not honor this request. Heres what you need to know about water levels on Europe rivers and what to expect if youre booked on a river cruise or considering booking one. Viking Cruise Offers They are just taking the thousands of dollars we gave them from us and we are getting nothing in return. Where the European rivers have locks and dams to control water levels, ships can still sail problem-free. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Cruise Canceled Due to Low Water Levels This river begins in the Alps near the Italy-French border and is fed by snowmelt. River cruise lines do have contingency plans for dealing with river flow problems. They feature elegant Scandinavian design, spacious staterooms with large verandas, and both indoor and al . The vaccinations mean nothing anyway. At this point we feel it's discrimination and want our money refunded. Will the drought in Europe affect your river cruise vacation? 488 total complaints in the last 3 years. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. It is the standard architecture that gives the river boat some leeway with rising and falling river levels. Expires March 31, 2023. Viking River Cruises: Reviews, Complaints, Customer Claims We booked a Viking River Cruise with AAA travel in August of 2019 for $14,497 for two people which excludes the insurance cost. More details in attachment. Review for Viking Osiris to Middle East Swirling Kilt 2-5 Cruises Age 60s Read More Sail Date: December 2022 Cabin Type: Suite with Veranda Helpful Christmas on the Mississippi Review for. I have contacted Watcdog BBC who are interested. Why all other passages under the same situation had no such problem were not explained by Viking. 140 complaints closed in the last 12 months. AAA travel called Viking many times to rectify this and in December we were finally told that they would give us a $10,000 dollar credit toward another cruise and a $1,500 dollar shipboard credit. Water levels are unpredictable and can vary day by day, depending on what the weather brings. Viking cancels all Russian river cruise itineraries - TTG Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. Companies will need more ships to carry the same amount of cargo, increasing transportation costs all of which have a negative impact on the European economy. The plane returned to the gate and he was transported to the local hospital. ******************************************************************************************************************************** We were looking for the same cruise we originally booked but for 2024. Vikings' policy allows no refund under the circumstances (i.e. Weve canceled one cruise on the Danube and have made a few mostly minor alterations to a small handful of cruises on the Rhine, a Tauck spokesman told TPG when asked about this years cruises. If you book a river cruise, you acknowledge that you might not get the exact itinerary you signed up for. Call us at 800-454-0927 to speak to a Cruise Concierge today. We booked a 14 day cruise with extra days upon arrival in ****** and departure in **** in ****. Plus Ups are excluded. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Then they said (under the Risk Free Guarantee) we could have a voucher, but it would be a combined voucher which could only be used for one future trip. By doing investigation on this subject and timeline of events revealed that we are not alone in this situation. Viking Cruises ceases operations in Russia for 2022 For information about your specific voyage, please log onto MyVikingJourney.com. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. The first example of river distress is the Po River in Northern Italy. Scheduled and rescheduled elder family care and pet sitting services. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. It will take of the expiring vouchers and the booking can be changed with no problem whatsoever once a schedule for 2024 becomes available. I was sailing aboard the Avalon Vista two months ago on a cruise from Amsterdam to Basel, Switzerland along the Rhine River. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. During our Antarctica cruise, as suggested by the on board customer services, we submitted our request for the reimbursement with receipts. Other than the hassle of packing up in the middle of the cruise, travelers still get the full Rhine experience they paid for. Later after giving our deposit (another $8,000) we found out that ******** become a requirement to sail.My husband and I, both for health reasons can not get the vaccines and Viking to this time has been holding our money ($11,367.50) for 3 years (going to the 4th) even when we have requested several times and even hired an attorney to get our money back.When we booked the 2nd cruise, no one told us that we will loose our chance to get a refund.
2022-07-08T15:03:45+08:007月 8, 2022|