drug injury lawsuits and product liability lawsuits. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Viagogo-cancelled event and refunds. Tickets for next year's festivals aren't yet for sale, but Viagogo was not on the list of authorised sellers for the 2020 events. 4. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. 6.6 No Agency. that reports on class action lawsuits, class action settlements, 3. NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. You also warrant that you own the tickets. The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. Let us know in the comments! 'It's clear as night and day the 2020 event is cancelled.'. . Harry Styles Tour 2023. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation. Arctic Monkeys Concert Tickets. This company is a total scam. Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. spiritus Forumite. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. As well as charged me double the amount. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. Which? Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and . Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. 2. Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. 2.16 Claims under the viagogo Guarantee. Take a look at our advice on writing a letter before you make your claim. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Join The National Math and Science Initiative Class Action, Today! Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. If an event is moved and you cannot make the rearranged date, you should be entitled to . If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); In August I had purchased two tickets for a concert. My partner has a job where he is required to go away at the last minute. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. All Rights Reserved. Viagogo has become the latest ticketing firm to be hit with a lawsuit for allegedly failing to provide refunds for cancelled events impacted by the COVID-19 pandemic. But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. 2023 considertheconsumer.com, Viagogo Fights to Avoid a Refund Refusal Nationwide Class Action Lawsuit. NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller's transaction. They did not admit to law breaching and refused to provide a refund. This is a level of criminality that will get this company belly uptrust me, I am all in for this class action lawsuitwe cannot let some corrupt Florida judge prevent a WHOLE COUNTRY of music lovers from being cheated and abused out of our hard-earned money. Even after I provide my bank statement to them and their . Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Knotfest Japan Tickets. 6.8 All Sales are Final. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. The tickets were bought by me as a present for my mother and parents-in-law. Tickets for Waste Management Phoenix Open. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. You should typically get a refund for the ticket and any fees or service charges within 30 days. Many event managers have already committed to providing refunds for cancelled events. 5.3 Disclosure of Information. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. If you booked with a primary ticket seller and paid with your debit or credit card, you may be able to make a claim with your bank if the ticket company doesn't offer a refund. However, according to Complete Music Update, Viagogos most recent filings indicate that buyers having tickets to pandemic-affected events have been handed vouchers worth 125 percent of the original purchase price. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. 1. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. The orchestra said in a statement Tuesday that ticket buyers will be offered refunds. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. I must have sent countless emails and phone calls. Moreover, this appears to have been Viagogos policy for an extended period. 2.7 Payment Authorisation. Viagogo will never pay you after you sold your tickets and you can never get back your money. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. By Rhona Shennan 23rd Jul 2020, 3:38pm Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. Are you still waiting on a ticket refund for an event canceled due to the pandemic? 6.11 Permitted use. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. What is the viagogo complaint handling process? This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Suggested Article: Verizon Wireless SMS Refund Settlement Details. January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. history of ripping customers off and skirting the law, $4bn (3.2bn) takeover of its rival StubHub. To sell tickets, a Seller lists the tickets in the Site database. Now I find that Viagogo is fraudulent and I and many Aussies have lost a lot of money. Your email address will not be published. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. It might well be worth trying, particularly if your event organiser has confirmed the event as cancelled. Romeo Santos Concert Tickets. You will receive an email notification from Viagogo explaining the same. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets.
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