Needless to say, this concert never happened. Open the SeatGeek app. StubHub Changes Refund Policy For Final Four Ticket Buyers This was an unauthorized, unreasonable charge. I will be putting a hold on my credit card for the tickets and they can fight me. They still charged me fully for a canceled ticket transaction. I too spent money on cancelled events. Part of my frustration is money lost but it's also abt the integrity of the company. So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. I want my money back I am not thinking about other events that might take place in the far away future. StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 Refunding tickets to a cancelled event - stubhub.community No Refund Policy? Last Updated on June 24, 2020 by Dave Clark We greatly appreciate our communitys patience and understanding during this extraordinary time.. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. The potential loss of revenue facing Live. We were so upset. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. StubHub phone wait times are 3 hours. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. Where Can You Use Your Macys Credit Card? 01-30-2021 01:41 PM. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. StubHub Issues Response To Voucher Policy Frustration - TicketNews "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund.". StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. But you money hungry corporates line your pockets and just go on like we owed that money to you. 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. It also noted that its ability to open discussions with Viagogo has been a part of the decision. Who should shoulder those cancellation costs? A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Levi's Stadium Ticket Policies - San Francisco 49ers StubHub's FanProtect Guarantee : StubHub Should have checked this site first. It means they ripped me off, I guess. Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. I have explained this to them and basically they don't give a crap. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. We are changing the way you register and sign-in to the StubHub Community. Concert was postponed to October and was just canceled. Even though I didn't get a reprint it was still great. The event has been passed, and no new date has been posted. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. Where's my refund? - StubHub Community It reads Refund in Progress. After the switch, you will enter the email address you use to access the community in order to reset your password. We're not refunding money at this point,'" Cormier said. So much for the 100% guarantee. I'm going to contact my credit card to see what my options are. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. Thank you f***ers! Stubhub sucks! Is it still taking 120 days? It is taking Stubhub about 120 days to process refunds. StubHub is taking a lot heat over the policy. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. No. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Stub hub is a 3rd party seller. Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! Don't take NO for an answer! StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. I went to Barclays Center for the Chris Brown Party Tour yesterday. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. I don't want a damn coupon, I want my money back! Tickets were either never delivered or arrived late. There were several other people at the event that had the same problem. "We were only allowed 120 percent credit toward future concerts, not refunds. Can you explain to me how I can still use the credit that I was issued? Make the best possible case for yourself. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . StubHub to refund canceled events after pandemic complaints I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. Worst Ever. StubHub Return Policy + How to Get a Refund on StubHub - TechBoomers.com Terrible customer service. You will enter your community username and new password and done! Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company.StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of . Action 9 helps customer get StubHub refund despite policy change How is this legal for them to keep MY money? Should have checked this site first. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund. StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. After the switch, you will enter the email address you use to access the community in order to reset your password. Fans with paid individual game tickets purchased prior to May 25, 2021 via mets.com or 718-507-TIXX for any impacted games originally scheduled from June 11 through the end of June will: Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into . Been on the phone for hours wasted my whole day. I purchased two tickets listed on site. Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. DO NOT BUY FROM THIS COMPANY! StubHub stopped guaranteeing cash refunds. I would not take a.) Stubhub is such a ripoff. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. September 15, 2021 Stubhub STOLE THE MONEY FROM ME!!!!! Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or [email protected] as soon as possible. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. I got real sick and cannot go to the concert I need to possibly get reimbursed please. News Corp is a global, diversified media and information services company focused on creating and distributing . This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. Called stubhub, no help! StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. BOSTON . Don't do it! anyone have any advise on how to deal with this? I wish I found this website earlier. However, from the date selection to the purchase the date was changed. They sold me 2 non-existing tickets and even admitted it by email. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. But opting out of some of these cookies may have an effect on your browsing experience. Did StubHub's changed ticket refund policy violate Mass. law? In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. This is the worst service I have ever are ticketes but are tickets were NO good. I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. Shame On You. Stubhub stole $770 from. You also have the option to opt-out of these cookies. There were two artists scheduled to perform. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. On Feb. 26, StubHub's general counsel was hailing the company's . Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. He reportedly paid $120 per ticket. All of our tickets were void, fakes, frauds. FRAUDULENT COMPANY!!!! Others were postponed. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. What if I never got either? Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Following the change in policy last year, many customers complained and filed lawsuits highlighting how StubHub backed away from its long-standing Fan Guarantee refund policy without informing consumers. The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. At the same time, buyers expect immediate refunds. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. i am not interested in a credit that expires so therefore am requesting my full refund. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! This is ridiculous never using them again. All Rights Reserved. Thanks. Your email address will not be published. StubHub changes its refund policy during COVID-19 pandemic, how you can still get your money back May 20, 2020, 3:42 PM 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker. The 4 tickets were then sold to 2 customers. Looking for a ticket refund? StubHub reaches agreement to repay StubHub will contact you as soon as possible. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. Called back for refund. At NO stage did they advertise this game as a TBA or TBC date and time. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. Attorney General Yost Inks Agreement with StubHub to Issue Ohioans The cookie is used to store the user consent for the cookies in the category "Analytics". For most current purchase, the tickets were not actually available. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. The secondary site went on to note that as soon as cancellations ramped up a few weeks ago, they were the first in the industry to offer a coupon worth 120% of the ticket valule, which will be a default option in the Canada and U.S. Stub hub fraud.. BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES.
2022-07-08T15:03:45+08:007月 8, 2022|