Visitour returns and exchange portal, 4. LIVERPOOL, UK. Rocketreach finds email, phone & social media for 450M+ professionals. Here are 8 tips for writing great reviews. I had unknowingly made my purchase during Royal Mail's cyber attack. I am very happy and will definitely be using Legend London again. Customer Service was able to get the ball rolling again when my package was stuck in Canadian Customs. Their customer service was amazing and were super helpful when my local courier . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Tottaly dissapointed. View Legend's Email (It's Free) 5 free lookups per month. We all know what really matters and thats how a company treats you when something goes wrong and I am very impressed with Legend. We will be sure to look into this to avoid any future issues. Thank you so much for your patience. London legend have a gem on an employee there, great company, great quality and great products! Please rest assured that our customer service team are working hard to respond to all enquiries as quickly as possible.Thank you for your patience.- Legend London team. Please note that our normal hours for our customer service team are Monday- Friday 9AM - 5PM PT. Will never coming back to them. Cant wait for new collection! Returns Address (please fill the returns form): This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Check out what 4,224 people have written so far, and share your own experience. Thats the only pair that fits. I would give it 3 stars, but the fact that customers have to pay for shipping on exchanges makes it 2 stars. This site has limited support for your browser. Legend London was created to give stylish men the best and most luxurious jeans they can ever have. Men's Homepage - Legend London CATEGORIES SHOP JEANS NEW ARRIVALS SHOP TROUSERS SHOP HOODIES Best Sellers New In Bestseller Spray On 20% OFF when you purchase 3+ items Black Jeans - Non-Ripped $61.60 $77.00 Bestseller Spray On 20% OFF when you purchase 3+ items Black Jeans - Ripped & Repaired $61.60 $77.00 Bestseller Spray On We have now had to contest payment of order. A very satisfied customer. Legend London was created to give stylish men the best and most luxurious jeans they can ever have. It took a month and a half to get my shipment to Canada and was frustrating as I never knew where my package was. 2023 Trustpilot, Inc. All rights reserved. They could just send me the same items to another address since I'm no longer where I was before. Ordered 2 pairs of skinny jeans for next day delivery. 55.00. I bough 3 of the same trousers and all have different names. I have bought numerous times from them however each time the jeans will wear out or rip (regardless of being stretchy) and regardless of me not wearing them very often. This site has limited support for your browser. Verification can help ensure real people write reviews about real companies. Hello Leo, Thank you for leaving a review. SKINNY JEANS RIPPED & REPAIRED - DARK BLUE, STRAIGHT LEG JEANS - BLACK DESTROYED LEFT KNEE, "Cant stop shopping from here. Our soft stretch denim blend is again prominent in this fit. CONTACT US How to reach us: Our customer service team is available via email at [email protected]. I have ordered few jeans from the past and I loved the quality, However, their management team ( or shipping team ) is terrible !!!! Thank you so much for your patience. Product quality is average in my opinion. Anyone can write a Trustpilot review. thanks. OFFER: BUY 1 ITEM GET 10% OFF. Thank you!- Legend London team. bad services they send me the wrong shirt, and i cant even think about all this shaninigans of semding back waiting for the shirt waste of time, and the shirt is not even the same price bad look. However, When the jeans are in need of a wash, turn the jeans inside out, wash separately using cold water followed by a line dry. I have complained to DHL about this and still nothing is done, but thanks for the good products. I felt that my concerns were being treated seriously and with a sense of urgency. Please follow our returns system via our website to exchange for an alternative size of your choice. Since I had to return items (which I wanted to exchange, NOT returned) and then had to pay en extra fee to send them back to just to simply get a refund for only cloths when I explicitly wanted them exchanged. OFFER: BUY 1 ITEM GET 10% OFF. Order arrived less than 24 hours later. SHOP TROUSERS Disappointed, Hello, Thank you for leaving a review. We are so sorry to hear this. Monday to Saturday: 11:00 - 17:00. The jeans look great and are very comfortable, by the way! MADRID, SPAIN. Cant wait for new collection! I received sameday/next day replies, even when you take into account the time difference. SHOP NOW, EU Customers: Zero duty fees on orders up to 149 EUR (Any additional costs are calculated in checkout), PLAIN STRETCH TROUSER W/ SIDE CINCH - BLACK, PLAIN STRETCH TROUSER W/ SIDE CINCH - BEIGE, LEGEND SMALL CENTERED LOGO HOODIE - WHITE, LEGEND* BASICS MUSCLE FIT T-SHIRT - INDIGO NAVY, LEGEND* BASICS MUSCLE FIT T-SHIRT - PEARL GREY, MICRO LOGO OVERSIZED T-SHIRT - TREKKING GREEN, MICRO LOGO OVERSIZED T-SHIRT - TAUPE BROWN, MICRO LOGO OVERSIZED T-SHIRT - WASHED GREY. Our brand new Returns Portal is available to all customers, enabling you to save time by seamlessly returning items to us, exchanging sizes that don't fit for new ones, and generating returns labels on your own without the need to contact our returns team! British fairplay as usual. Legend London uses cookies to provide you with a better online shopping experience, tailored to your preferences. Will definitely order more. I asked them a refund, no response at all. We have developed and engineered a variety of denim fabrics that are utilised across different styles and fits to provide the perfect silhouette for a wide spectrum of body types in all denim cuts. Month later still have no package and tracking doesnt seem to be working still says it never moved. 54.50 90. I had started to lose my pateince, but LL's customer service was always on! Our customer service team are responding to queries as quickly as possible, therefore this will be solved very shortly. Information provided by various external sources. Devon Heart Womens. Good Man Brand Legend London. Legend London uses cookies to provide you with a better online shopping experience, tailored to your preferences. This service is available 24 hours, Monday to Sunday. However, when it arrived at last I loved the jeans so much I placed another order for 5 more pairs. If you do not hear from us within the allotted time please email us on [email protected], "Limited Offer: Buy 1 item get 10% OFF, 2 items 15% OFF, 3+ items 20% OFF". It's a shame that u have nice products but you can't maintain the business properly. Shop our range of popular Legend* stretch denim, with 3 different fit types to choose from. Looking forward to trying these. Anyone can write a Trustpilot review. So have to pay to exchange one pair and refund another because the size up is out of stock. I had unknowingly made my purchase during Royal Mail's cyber attack. I made an order and it changed to the wrong size, I emailed straight away for the size to be corrected and got an email confirming the size was changed in my order, but when the clothes arrived nothing was changed and I have was to post back the clothes that was the wrong size, now I am away and you have posted the top and no one will be home to sign for it. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 164.50. Stay current with updates from our social channels. 60.00. Emailed them to let them know I would be returning the jeans as they arrived used, dirty and the pair that were unused were really poor quality.I also pointed out that their ripped and repaired jeans are not ripped and repaired as you can still put your hand through the holes they replied with a generic (return your order details) but completely ignored my questions in the email. British fairplay as usual. A rapidly growing London based athleisure brand. Our jeans are made with utmost art and perfection. I have big quads and their jeans fit so perfectly and comfortably.". This site has limited support for your browser. Phone Number +44 . Legends Global Merchandise 7900 Rockville Road Indianapolis, IN 46214 . Nice products but the return proces is a pain when you are in Europe. Get in touch with us at any time. These jeans are the first pair of jeans that i have ever owned that i feel confident in walking up stairs without the worry of them ripping. The jeans fit perfectly and compliment the leg gains nicely. - Legend London team, Genuinely the best jeans I have bought if your skinny and unsure if they will fit u because in the pictures the model had thicker legs dont worry they will fit for reference am 28 w / 32l and very skinny they fit perfectly not baggy at all. The website would not let me due to an error loading the page. Please check your inbox.Thank you.- Legend London Team. Please follow our returns system via our website to exchange for an alternative size of your choice. I have ordered few items on the 5th of feb and until now nothing arrived. Thank you.- Legend London Team. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We recommend switching to Edge, Chrome, Safari, or Firefox. UK Standard Delivery Royal Mail Tracked (2-3 Working Days) - 2.99, UK Next Day Delivery DPD (If Ordered by 1pm) - 5.00, Please note - Friday orders will be delivered the following working day, 1UPS EU Delivery (2-7 Working Days) 7.99EU ZONE, 2EU Zone 2 Standard Delivery (7-14 Working Days) - 7.99EU, Zone 2 UPS Express Delivery (3-7 Days) 10.99, (CA) DHL Express Delivery (2-3 Working days) - 20.00, (CA) Standard Delivery (7-14 Working days) - 12.99, (AU) Express Shipping DHL (2-5 Working Days) - 23.99, (AU) Standard Shipping Deutsche Post (2-6 Weeks) - 12.99, Worldwide Standard Delivery (3-10 Days Aim) - 20.00. They. 1 . I have also sent them an email with a screeshot but never got any reply. Dont buy these if you expect a 70 pair of jeans to last a year. Dr.Martens 1460 8 Eyelet Smooth Womens. SHOP NOW, EU Customers: Zero duty fees on orders up to 149 EUR (Any additional costs are calculated in checkout), SKINNY JEANS RIPPED & REPAIRED - DARK BLUE, STRAIGHT LEG JEANS - BLACK DESTROYED LEFT KNEE. SHOP NOW, EU Customers: Zero duty fees on orders up to 149 EUR (Any additional costs are calculated in checkout), If you have anyenquiries with regards to sales, Returns, deliveries, sizes, etc. PLAIN STRETCH TROUSER W/ SIDE CINCH - BLACK, STRONG WASHED DARK BLUE SPRAY ON JEANS - RIPPED & REPAIRED, PLAIN STRETCH TROUSER W/ SIDE CINCH - BEIGE, LEGEND* BASICS MUSCLE FIT T-SHIRT - PEARL GREY, LEGEND* BASICS MUSCLE FIT T-SHIRT - INDIGO NAVY, MICRO LOGO OVERSIZED T-SHIRT - WASHED GREY, MICRO LOGO OVERSIZED T-SHIRT - TREKKING GREEN, MICRO LOGO OVERSIZED T-SHIRT - TAUPE BROWN, CORE POLO SHIRT QUARTER ZIP LONG SLEEVE - BLACK, SKINNY FIT JEANS - VINTAGE BLUE RIPPED KNEE, SKINNY FIT JEANS - SAND WASH BLUE OVERDYE. Order 3 pairs of jeans on 1st December 2022, brought to attention of the company and they said give it time as there is a postal strike in the UK. SHIPS FREE. I paid addionally almost $100 just to return them. Paid 10 for delivery and havent been offered a refund either. View Legend Presents (www.legendlondon.co) location in Greater London, United Kingdom , revenue, industry and description. After a long wait, the long-awaited jeans and pants arrived at my home. . Create a Legend* account to stay up-to-date on latest releases, sales and rewards. Great company, Racheal dealt with my queries so quickly and effectively it something that am not used to with online companies! Late or missing refunds (if applicable) If you haven't received a refund yet, first check . Absolutely phenomenal. This figure can vary depending on the value of the parcel, please check with the Department of Home Affairs for more information.NEW ZEALAND - All orders under NZD$60 will not be subject to import duties. Thank you so much for your patience. We use dedicated people and clever technology to safeguard our platform. No credit card required. From 104.50 135.15. for more information, please check with the US Customs and Border Protection Department.AUSTRALIA All orders under AUS$1000 will be not be subject to import duties. Looking forward to trying these. Sent an email no responses, very bad look. The shipment suffered from the labour conflict of the Post Service in Germany and the crowded orders on the UK border side during the festive days christmas, New Year 2022/23. . All rights reserved. The only good thing was the customer support which was always really responsive. 8. This recurred over multiple days. Hello Alex, Thank you for leaving your review. Only one pair had a description whereby it recommended a size up so I purchased a size up. But not just that, their customer service is impeccable, prompt response and effective actions. Information provided by various external sources. Transactions are handled with bank-grade security. It says on the website add 3+ items and you get 20% discount on the checkout, which never works as i have tried many times. My husband and I got married on Friday 17th February and had delivered to have a night away. Sold Out. The shipment suffered from the labour conflict of the Post Service in Germany and the crowded orders on the UK border side during the festive days christmas, New Year 2022/23. We are so sorry to hear that you have not received your order yet. I always have to go pick up my package at a pick-up location because the drivers decided where they will deliver to and where they won't. Social Stay current with updates from our social channels. Our secure checkout is quick and easy to use. If you're interested in placing a bulk order of either blank or customized products, please complete this form and we will get in touch! - Legend London team. Monday to Friday: 09:00 - 17:00 Saturday: Please send email to [email protected] to book an appointment.
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